Terms of service

Last updated November 9, 2026

Using DeskFlyAI

By creating an account you agree to these terms. You need to be an adult who can agree to them for yourself or for your business. Keep your password private; you're responsible for what happens under your account.

Plans and payment

• Free: build and test assistants, and put one on your website with up to 50 customer messages a month.
• Paid: a monthly subscription per assistant, with up to 2,000 customer messages a month. The price is shown before you pay.
• Subscriptions renew each month until you cancel. You can cancel any time from "Manage billing"; your plan stays active until the end of the period you paid for.
• We don't offer refunds for partial months, except where the law requires it.
• If we change prices, we'll tell you by email at least 30 days before it affects your bill.

Your assistants and your content

The information you put into your assistants is yours. You give us permission to store it and send it to our AI provider only so we can run your assistant. You're responsible for making sure it's accurate and that you have the right to use it.

When your assistant is on your website, you're responsible for:

• telling your visitors they're chatting with an AI and that their messages are processed by an AI service;
• checking that what it says about your business is correct;
• not presenting its answers as medical, legal, or financial advice.

What you can't do

• Break the law, or help someone else break it.
• Use an assistant to deceive, harass, or scam people, or to pretend to be someone you're not.
• Collect passwords, card numbers, or sensitive personal information through an assistant.
• Try to get around message limits, overload the service, or break into other accounts.

We may pause an assistant or close an account that breaks these rules. If we can, we'll tell you first.

AI has limits

Assistants are powered by an AI model. They can misunderstand questions or get things wrong, even with good information. DeskFlyAI is provided "as is", without promises that it will always be available, error-free, or right for a particular purpose.

Our responsibility

To the extent the law allows, we aren't liable for indirect losses, such as lost profits or lost customers, caused by using DeskFlyAI. Our total liability for any claim is limited to what you paid us in the 3 months before it.

Ending your account

You can delete your account at any time from your account menu. That cancels your subscriptions and takes your assistants off your websites. We may stop offering DeskFlyAI in the future; if we do, we'll give you at least 30 days' notice.

Changes and the law

If we change these terms in a way that matters, we'll update the date above and let account holders know by email. These terms are governed by the laws of the State of Kansas, USA.

Questions? Email hello@deskflyai.com.